Privacy policy
Privacy Policy
Last updated: February 14, 2026
This Privacy Policy describes how NAKD.Glow (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from nakdglow.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain depend on how you interact with our Site and Services. When we use the term "personal information", we refer to information that identifies, relates to, describes or can be associated with you.
Information We Collect Directly from You
⦁ Contact details (name, address, phone number, email)
⦁ Order information (billing/shipping address, payment confirmation)
⦁ Account information (username, password, security details)
⦁ Customer support communications
Providing certain information may be required to access specific features.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels and similar technologies. This may include:
⦁ Device and browser information
⦁ IP address
⦁ Network information
⦁ Interaction data
Information We Obtain from Third Parties
We may obtain information from:
⦁ Shopify (our ecommerce platform provider)
⦁ Payment processors
⦁ Analytics and advertising partners
All third-party information is handled in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We process payments, fulfill orders, manage accounts, arrange shipping, handle returns and exchanges, and provide account-related notifications.
Marketing and Advertising
We may send marketing communications and show relevant advertisements. For EEA residents, the legal basis is legitimate interest under Art. 6(1)(f) GDPR.
Security and Fraud Prevention
We use personal data to prevent fraud and maintain platform security.
Customer Support and Service Improvement
We use data to improve our Services and maintain customer relationships.
Cookies
We use cookies to operate and improve our Site. For more details regarding Shopify-related cookies, visit: https://www.shopify.com/legal/cookies.
You may control cookie settings through your browser. Blocking cookies may affect functionality.
We recognize the Global Privacy Control (GPC) signal and treat it as a valid opt-out request for sharing/targeted advertising where legally required.
How We Disclose Personal Information
We may share personal information with:
⦁ Service providers (IT, payment processors, fulfillment, analytics)
⦁ Business and marketing partners
⦁ Affiliates
⦁ Legal authorities if required by law
We do not use or disclose sensitive personal information without consent.
Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for their privacy practices.
Children's Data
Our Services are not intended for children. We do not knowingly collect personal information from children under 16.
Security and Retention
We use appropriate security measures but cannot guarantee absolute security. Personal information is retained only as long as necessary to fulfill the purposes described in this Policy or comply with legal obligations.
Your Rights
Depending on your location, you may have rights such as:
⦁ Right to Access
⦁ Right to Delete
⦁ Right to Correct
⦁ Right to Data Portability
⦁ Right to Opt-Out of Sale/Sharing
⦁ Right to Restrict Processing
⦁ Right to Withdraw Consent
⦁ Right to Appeal
You may exercise your rights by contacting us.
Complaints
If you have concerns about how we process your data, please contact us. You may also file a complaint with your local data protection authority (EEA residents).
International Transfers
If we transfer data outside the EEA, we rely on appropriate safeguards such as Standard Contractual Clauses.
Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
support@nakdglow.com
For the purposes of applicable data protection laws, NAKD.Glow is the data controller of your personal information unless otherwise stated.
